Cancellation and Refund Policy

You can cancel any time from Billing in your OnPromptAds Brands workspace, or by emailing [email protected]. Cancelling stops the next renewal. You keep full access until the end of the period you already paid for and are not charged again. Shopify App Store subscriptions are cancelled in your Shopify admin.

If you start with the $1 week, cancel before the 7 days end and you will not be charged again. If you do not cancel, your plan starts at its full monthly price on the date shown at checkout.

• Charged twice for the same period, or charged after you cancelled in time: we refund the full amount.
• Paid for a yearly plan and you ask within 7 days of the first payment, having used fewer than 100 credits: we refund the full amount.
• The Service failed to work for you for a reason on our side and we could not fix it: we refund the affected period.

Monthly renewals that have already started, credits you have used and partly used periods are not refunded. Credits are spent on AI generation, which costs us money the moment it runs.

Email [email protected] from the address on your account with your plan and the date of the charge. We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, Polar or PayPal and usually arrive in 5 to 7 business days.

Outside India our reseller Polar (Polar Software, Inc.) is the merchant of record for your order. You can also contact Polar about a charge, and Polar may issue a refund at its discretion within 60 days of purchase under its buyer terms.